Zipcar contact number3/8/2023 ![]() ![]() In this scenario, Zipcar saves itself $297, and the customer who caused the damage is held accountable. The customer is lying, Zipcar denies his claim, and the customer is a really lousy driver, to boot There are really four possible scenarios in a case like this, and each of them points to how the company can reap the benefits of giving the customer the benefit of the doubt.ġ. And interestingly enough, in cases like the one above – public space, unattended lot – McCormick says the customer is usually granted the benefit of the doubt. But if he had filed one, Zipcar would’ve brought up his case at its weekly appeals board, where each and every disputed claim (2-3 per week, typically) is “weighed carefully,” according Zipcar spokeswoman Colleen McCormick. Part of the problem was the customer, despite Zipcar’s urging, didn’t file a written appeal, which is what the company requires, largely because his calls and emails weren’t getting him anywhere, and he figured mailing in his complaint would be futile. Despite his protestations, Zipcar billed him anyway. A customer who described himself as “the biggest supporter of Zipcar you could find” was billed $297 for a cracked side mirror which was damaged overnight, after he’d returned the car to a public lot with no attendant and no security cameras. Zipcar holds the last person who rented the car liable for damages, but what happens if the car’s dinged after you return it, and it’s not your fault?Ī typical case in this situation was written up in the New York Times‘ “The Haggler” column in January. During which time, things could happen to it, especially overnight, including vandalism and/or another car swiping it. Unlike renting a traditional rental car, where it is your responsibility from the moment you get the keys to the time you drive it back into the lot, and it’s then inspected, hours may pass between the time you return a Zipcar to its assigned spot and the next person takes it out. ![]() accepting the customer’s version of what happened, sketchy as it may be? But don’t do it again!”īut from a customer service perspective, what is the benefit of “the doubt” i.e. We can’t prove your highly dubious tale is a lie, so we’ll let you slide this time. Get in Touch with ZipcarĮmail - FAQs will also help out if you have any specific queries.When we grant someone “the benefit of the doubt,” what we usually mean is something like, “Ok. They offer electric cars as part of their fleet too, so you can join the many others who are reducing their carbon footprint. From hatchbacks to vans, you'll find a range of vehicles from Volkswagen, Ford, Fiat, Hyundai, Toyota and more. The Zipcar fleet has been designed to offer convenience and reliability. Find all the details online here, and choose your location to get a move on with Zipcar. Rest assured, it'll be cheaper than having your own motor! There are personal rates and business rates, daily rental rates and affordable monthly membership plans. There is a choice of plans to help you find Zipcar rates which work for you. ![]() ![]() So really, anyone can benefit from choosing to car share. Zipcar is for savvy drivers, occasional drivers, bigger families, entrepreneurs, city hoppers and tree huggers. You don’t have to pay for petrol or insurance when you drive a Zip car because everything is included in your membership plan - just think about how much money you’ll be saving already! What’s more, without a car in your driveway, you’ll be tempted to walk more, catch the bus, or just hop in a nearby Zip car- dramatically cutting down on unnecessary driving. Instead of owning a car, members enjoy immediate travel gratification within their busy urban lives, without the hassle, environmental impact and costs that are normally included. Zipcar is your city’s very own car club and the deal is simple - car share to live a more affordable, sustainable life in the city. Putting the numbers down will show you just how much you could save. Not sure if car sharing is for you? Grab a pen and paper, write down all of your car and travel related outgoings, then compare the total with the cost of a Zipcar membership.
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